Steven Bradford

19508 Stage Line Trl, Pflugerville, TX 78660 512.527.4048

steven@planetbradford.com

https://www.linkedin.com/in/steven-bradford-9912975/

Seeking position in the Windows environment that will deepen my skills allowing further advancement into the cloud (private or public) and virtualization technologies.

May 2018 PRESENT

Sr. systems engineer, Blackbaud

Servicing as a level 3 system engineer supporting all data centers, including international sites.

         Maintain, develop, and deploy Windows Infrastructure

         Provide support for Microsoft products and services

         Provide day to day support, system analysis and monitoring for 4,000+ Windows servers

         Provide Active Directory and DNS support for 3 Forests and 12 domains across 6 data centers.

         Install and configure Microsoft clusters for SQL and IIS servers

         Plan work using Agile process and changes following ITIL best practices

         Wrote Powershell scripts to:

o   Ensure servers and Domain Controllers are online and functioning properly post patch events

o   Provide PCI and SOC Audit information

o   Install and Configure WS_FTP servers

o   Obtain DNS zone information and edit Name Servers

         Server provisioning, patching and software deployments with SCCM

         Identification of missing patches with Tenable and Kenna and addressing patch deployment issues

         Server management with vCenter

April 2013 May 2018

Master engineer, Dell

Served as a level 3 escalation point for enterprise customers. Provided support for Windows Servers from Small Business Server to the latest operating system and their products including Active Directory, DNS, Windows clustering, SQL Server, and SharePoint.

         Wrote Knowledge Base articles to reduce high call generator issues.

         Coached and mentored level 2 support techs on basic SharePoint troubleshooting procedures

         Provided support to techs and customers on complex Windows issues

         Installed and developed SharePoint farm for Dell Labs.

May 2000 april 2013

Windows team lead, International paper

Working Enterprise Team Lead responsible for 800 Windows servers and management, development and training of team members.

Management responsibilities include:
Performance reviews and mentoring to maximize productivity
Promotion and advancement of high performers
Coaching for continued and improved performance for all direct reports
Training needs for employees
Hiring of additional team members and removal of non-performers.

IT Responsibilities include:
Responsible for the care and feeding of over 800 Windows servers which including remote sites
DMZ Active Directory Services
Migration from hardware to virtual servers for resource reduction and maximize savings.
Build HP Servers to company specifications and policies
Experience with Dell hardware
Responsible for all internal team projects
Experience with SharePoint Portal server since 2001 including 2010 implementation
Implementation of Extranet site for customer transactions
Internet Security and Acceleration Server 2006
External FTP Solutions
Web traffic monitoring

May 1997

Computer engineering technology, University of memphis

Graduated with a BS is Computer Engineering Technology with a minor in Electronics Technology.

         Windows Server Operating Systems

         System Center Configuration Manager

         Active Directory Services/DNS/Group Policies

         PowerShell

         Microsoft Clustering Services

         Virtual Machine Manager

         vSphere

         SQL Server